Shipping & Returns Policy
**Shipping Policy**
At Plume, we strive to deliver your products in the fastest and most efficient manner. Please read our shipping policy below to understand how we manage the delivery process.
**Shipping Rates & Delivery Times**
- **Standard Shipping:** Free on orders over $35. For orders under $35, a flat rate of $5.99 will be applied.
- **Express Shipping:** Available at an additional cost of $15.99. Delivery within 2-3 business days.
- **International Shipping:** Rates and delivery times vary based on the destination. Please check the shipping options at checkout for detailed information.
**Processing Time**
- Orders are processed within 1-2 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
**Tracking Your Order**
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your package through the carrier’s website using the provided tracking number.
**Returns Policy**
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, you may return it within 30 days of the delivery date.
**Return Conditions**
- Items must be returned in their original condition, unused, and with all original packaging.
- We do not accept returns on final sale items, gift cards, or items that have been used.
**How to Return an Item**
1. **Contact Us:** Email us at info.plumeshops@gmail.com with your order number and the reason for the return.
2. **Prepare Your Package:** Include the original packing slip or order confirmation email in the package.
3. **Ship the Item:** We will provide you with a return shipping label. Attach the label to your package and drop it off at the nearest shipping carrier location.
**Refunds**
- Once we receive your return, we will inspect the item and process your refund within 5-7 business days.
- Refunds will be issued to the original form of payment.
- You will receive an email confirmation once your return has been processed.
**Exchanges**
- To exchange an item, please follow the return process and place a new order for the desired item.
**Damaged or Defective Items**
- If you receive a damaged or defective item, please contact us immediately at info.plumeshops@gmail.com. We will arrange for a replacement or refund at no additional cost to you.
**Contact Us**
For any questions or concerns regarding our shipping and returns policy, please contact us at info.plumeshops@gmail.com. We are here to help and ensure you have a pleasant shopping experience with Plume.
At Plume, we strive to deliver your products in the fastest and most efficient manner. Please read our shipping policy below to understand how we manage the delivery process.
**Shipping Rates & Delivery Times**
- **Standard Shipping:** Free on orders over $35. For orders under $35, a flat rate of $5.99 will be applied.
- **Express Shipping:** Available at an additional cost of $15.99. Delivery within 2-3 business days.
- **International Shipping:** Rates and delivery times vary based on the destination. Please check the shipping options at checkout for detailed information.
**Processing Time**
- Orders are processed within 1-2 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
**Tracking Your Order**
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your package through the carrier’s website using the provided tracking number.
**Returns Policy**
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, you may return it within 30 days of the delivery date.
**Return Conditions**
- Items must be returned in their original condition, unused, and with all original packaging.
- We do not accept returns on final sale items, gift cards, or items that have been used.
**How to Return an Item**
1. **Contact Us:** Email us at info.plumeshops@gmail.com with your order number and the reason for the return.
2. **Prepare Your Package:** Include the original packing slip or order confirmation email in the package.
3. **Ship the Item:** We will provide you with a return shipping label. Attach the label to your package and drop it off at the nearest shipping carrier location.
**Refunds**
- Once we receive your return, we will inspect the item and process your refund within 5-7 business days.
- Refunds will be issued to the original form of payment.
- You will receive an email confirmation once your return has been processed.
**Exchanges**
- To exchange an item, please follow the return process and place a new order for the desired item.
**Damaged or Defective Items**
- If you receive a damaged or defective item, please contact us immediately at info.plumeshops@gmail.com. We will arrange for a replacement or refund at no additional cost to you.
**Contact Us**
For any questions or concerns regarding our shipping and returns policy, please contact us at info.plumeshops@gmail.com. We are here to help and ensure you have a pleasant shopping experience with Plume.